Repair FAQs

Customers often have questions about the auto body repair process. Below are answers to the most commonly asked questions. If your question is not answered here, please contact one of the representatives at the Stokes Auto Body Collision Center for a complete and courteous discussion of all of your concerns.

1. Do I have to have my repairs done at a particular auto body shop?
   No, you can have repairs done at the auto body shop of your choice. However, because Stokes Collision Center maintains a "Preferred Repair Facility" relationship with most insurance companies, the repair process is greatly accelerated and most insurance companies offer a warranty for repairs done by Stokes Body Shop.
2. Do I need to get two or three estimates for my insurance company?
   No, In fact there is no law requiring vehicle owners to obtain more than one estimate. As mentioned above, Stokes Collision Center is a "Preferred Repair Facility" and works directly with most major insurance companies. We have estimators on staff to provide you with the only auto body repair estimate you need.
3. If my car is not drivable, can you help me?
   Yes. We'll make arrangements with a local towing service to have your vehicle brought to the Stokes Collision Center.
4. To whom do I pay my deductible?
   Any deductible costs or other expenses not covered by the liable insurance company should be paid directly to Stokes Collision Center.
5. Do You have after hours drop off?
   Yes, Stokes Body shop has a key box which is available 24 / 7. Please have your vehicle parked in the designated area not blocking our collision center service bays. We will call you when we open the following business day and discuss the next steps.
6. Is Stokes Mazda Family Owned and Operated?
   The Stokes Collision center is a family owned and operated facility. The Stokes family owns several dealerships through out the South East and is proud to own this Collision center as well. We pride ourselves on making your experience easy since we will deal with your insurance company, help arrange a rental car for you and even offer you complimentary shuttle service in the greater Charleston area.
7. Will you provide me with a ride home when I drop off my vehicle?
   Yes. Stokes Collision Center provides courtesy shuttle service for customers in the Charleston area including Charleston, Moncks Corner, Summerville, Goose Creek, North Charleston, West Ashley, Mount Pleasant and other surrounding cities. Please contact us to confirm shuttle availability.
8. What if I need a rental car?
   Stokes Collision center has rental vehicles available from Sensible Car Rental down the street who has a wide selection of cars and trucks to satisfy your transportation needs.
9. How long will it take to fix my car?
   Repair time will vary based on factors such as the severity of damage, parts availability, and supplemental hidden damage that must be verified and approved to be repaired by your insurance provider. Our streamlined efficient work flow design at Stokes Collision Center maximizes productivity and speeds up repair time. We do our best to provide you with an accurate estimate of repair time and are happy to keep you updated regarding the progress of the repairs to your vehicle.
10. How will I know when my vehicle is done?
    Stokes Collision Center will notify you as soon as the repairs to you vehicle are completed, but we invite you to call to check the status of your vehicle or discuss any phase of the repair process.
11. What forms of payment do you accept?
    We accept insurance checks, bank or cashier checks, cash, Visa, MasterCard, American Express, debit cards, and personal checks less than $500 unless advanced arrangements have been made.